If you run a salon, then you know that customers value their time a lot. Despite the lengthy conversations done at salons, the customers do not have all the time to be there. They want to be served professionally and in time. There are things that can be done and results in better small business management. A creative business gives you the satisfaction of offering unique services to your customer. A salon booking software is a great tool that brings host of advantages for your business. If you want the best salon booking software, you need to look at the following features.
The first thing that you must see is the online booking capacity. Which is the mode of customer booking that you have today? Do the clients just walk in or they make a phone call. Customers will use the online booking software to place appointment from whichever the place they are. The customers will be at the salon at the time that you have selected to serve them. In the meantime, they can do a proper selection of the haircut they find best for them. They will do the cut selection on the software user interface.
Another feature important for the salon booking software is the customer management tool. As far as the customer’s relationship is considered, this tool is very important. It is right that you know your customer. However, it is important to go a step further beyond knowing them. Build long term relationship where you make them feel valued. When a customer has an anniversary, you can send a congrats message. Be mindful of events and do not forget to send happy holiday messages. It will allow you to have loyalty reward system for the frequent customer. If you have not seen a customer for a long time, you can send a coupon message to bring them back.
The health status of your business deserves a thought. This can be eased by getting a salon booking software featuring the reports and data analysis tools. This tool gives you real time data on the financial standings of the business. The tool provides detailed reports on the cost of acquiring specific stock and promotion costs versus the returns from the stock and promotion costs. you are also able to see the time you take a specific hairstyle.
The inventory management module is set to give you real time statistics on the stock. This helps you to reorder the stock when it reaches some levels. This avoids a scenario where you run out of stock and cause frustrations to the customer when you cannot service them because stock is over.